FAQ
Frequently Asked Questions
Is it possible for us to do a 30% deposit instead as the first payment deposit?
It's okay. We accept 30% of the order value as a deposit, and then collect the balance of the payment before the delivery confirmation process.
How can I track the status of my order?
You can see the status of your order, including shipped/shipped, through the order management in Alibaba's buyer center. You are also welcome to contact us at any time.
How long does your delivery time usually take?
The delivery time for the vast majority of our products can be maintained within 15-30 days.
How long is the general production date?
Most of our products can be shipped within 10 days or so, depending on your customized needs.
The sample cost can be refunded?
Due to the customized nature of our products, we typically do not offer sample cost refunds. However, if you place a subsequent order that meets our minimum quantity or value requirements, we can discuss potential discounts or other incentives to offset the sample cost.
What is the most suitable transportation method for you?
Our products support express delivery, and also support mainstream transportation methods such as air, sea and land transportation
what is your payment term?
Sure.We accept mainstream payment methods such as LC or DP. 30% down payment, balance before delivery
What is your warranty period?
The warranty period for L-solution products is 1 year or more.
Do you have relevant certificates?
Our company's products have passed certifications such as EMC, CE, RoHS, etc.
Can you accept cash on delivery?
Sorry, we only accept full payment for orders from new customers. If you become a regular customer in the future, we would also be happy to discuss with you the possibility of cash on delivery.
